Frequently Asked Questions
Everything you need to know about our solid wood furniture and services.
What materials are used in Plank+Beam furniture?
We specialize in high-quality furniture crafted from solid New Zealand pine wood and other premium natural materials to ensure durability and a beautiful aesthetic.
How long will it take for my order to arrive?
Standard orders typically process within 1-2 business days. Shipping times vary by location but generally range from 3 to 7 business days across the contiguous United States.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that return shipping costs may apply, and items must be in new condition.
Do you offer assembly services?
Our furniture is designed for easy DIY assembly with all necessary hardware and instructions included. While we do not provide direct assembly services, our pieces are engineered for straightforward setup.
Is there a warranty on your products?
Yes, we provide a one-year limited warranty against manufacturing defects to ensure you are completely satisfied with the quality and longevity of your purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as modern payment options like PayPal and Shop Pay Installments.